Vice President, Service Execellence
Beaumont Hospital, Royal Oak
Royal Oak, MI
Shanna Johnson joined Beaumont Royal Oak’s senior leadership team in March 2017 to serve as vice president of service excellence. In her role, she has responsibility for leading the organizational strategies to improve the patient experience and to advance patient and family centered care culture. She also leads operations of the support departments and clinical services provided in imaging. These areas contribute to infection control, patient flow, and care delivery at the Beaumont Hospital in Royal Oak and off campus locations. Prior to joining Beaumont, Shanna served as the system vice president for clinical quality and analytics for Trinity Health. Her diverse background includes working as a social worker and in various roles in healthcare – hospital operations, project management, risk management, and performance improvement. She is a certified as a six-sigma black belt, patient safety officer, and is a graduate of the Intermountain Healthcare advance training program (ATP) in quality. She is also an American College of Health Executives (ACHE) Thomas C. Dolan scholar graduate. Shanna earned a bachelor’s degree in psychology from the University of Michigan, Ann Arbor. She later returned to earn a Master’s degree in Health Service Administration with a focus on Health Management and Policy from the School of Public Health. She is passionate about the power of mentorship. She actively provides support to early and mid-careerist across the country, as a member of the American College of Healthcare Executives.